Talk to the LAXMI365 Team
Our support agents handle everything from login problems to bonus questions. The quickest way to reach us is live chat. Tap the chat bubble at the bottom corner of any page or in the app and a team member will pick up your message.
For issues that need documents or a longer explanation, such as verification or disputed bets, use the contact form in the Help section. Replies are sent to the email address registered on your account.
Before You Message Us
You'll get a faster answer if you include your username, the date and time of the issue and any relevant reference number. For payments, this means the eSewa or Khalti transaction ID or your bank transfer reference. For sports bets, include the bet ID from 'My Bets'.
Please don't send passwords, full card details or wallet PINs over chat or email. LAXMI365 staff will never ask for them.
Common Topics We Can Help With
Deposits that haven't appeared in your balance, withdrawal status, account verification, claiming the 150% welcome bonus, Laxmi VIP tier questions and app installation are the most frequent requests. Many answers are also in the FAQ on our homepage.
If you want to set limits, take a break or self-exclude, you can do most of this yourself under Responsible Gaming. Our team can also guide you through it on request.
Complaints
If you are unhappy with how something was handled, ask the agent to escalate it as a formal complaint. We will log it, investigate and reply in writing. Keeping screenshots and transaction references helps us resolve things fairly.